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Delivery Policy

Order will be shipped via registered postage and a tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door. If you are not around to take delivery of your parcel, the carrier will leave a notification card advising you how you can arrange for re-delivery or retrieve the parcel at the nearest delivery office.

Local Delivery

We will need 1-3 working days to prepare your order. For peak season (e.g. chinese new year, hari raya aidilfitri, december month) expected there will be some delay for customers to receive the product. Local delivery will take another 1-3 working days.

International Delivery

Please contact us at for international deliveries.

Other Information
  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, merchandise availability, delivery and weather conditions
  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
  • We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. If you have any questions related to your delivery, please contact us at

Refund, Return & Exchnage policy

When you tear open the PAK CHAN packaging, we want you to be thrilled, delighted and completely satisfied with what’s inside.

  • You can return any item within 7 days of receipt for a refund of that item.
  • Items should be returned in its original packaging. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
  • Please note the cost of the return is the customer responsibility and the original shipping costs are not refundable. The only exclusion will be when our PAK CHAN specialist sent the wrong product to you.
  • The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

Our address for all returns is:
NO 18, Rumbia, Air Manggis, Jalan Lendu
78000 Alor Gajah, Melaka

If you have any queries please feel free to contact us at